Science IT Announcements

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ITAP E-Mail Announcement

Last Updated 07-20-2017

Spam Quarantine Notification

Last Updated 07-18-2017

Purdue will be changing to a new spam and phishing system that will scan all email starting on Thursday, June 29, 2017. The new system is designed to offer greater protection for incoming and outgoing email for faculty, staff and students.

With the implementation of the new system, the daily list of quarantined email that users have been accustomed to receiving will change. While the look is different, the purpose remains the same. Users need to review the digest, even if they never looked at the old version, for any legitimate email that was labeled as spam, and then release those emails. The digest message should arrive with the subject line “Spam Quarantine Notification.”

The new system also makes it easy to "safelist" senders whose email gets caught mistakenly so the scanning system doesn't quarantine mail from them in the future.

For more information Please go to: 


Email Issues

Last Updated 07-18-2017
Email sending errors? Update your outgoing mail server settings

Are you using to send email? Typically, users of Thunderbird, AppleMail, or third party email like GMail or Yahoo set to send-as your address will use as your outgoing mail server.

Due to last week's spam service change, some people are no longer able to send email successfully.

There are two possible causes for this:

1. is not set to use Port 587 (TLS).

2. Your home ISP is using a set of IP addresses that are known to send spam. This could happen, for example, if your neighbor down the street has a compromised machine.

The solutions to these are straightforward:

For #1,  if you are using port 465 (SSL), change that to 587 (TLS).

For GMail, look for the gear icon in the top right, go to Settings, Accounts and import, and Edit your <send mail as> account to update it.
For Thunderbird, right click on your account, go to settings, Outgoing Server, and change the port to 587.

For #2, use VPN to connect to Purdue's network, so you will bypass the home ISP network settings - there's nothing that Purdue can do to fix your home ISP networking problems. 

Boiler Backpack Decomission Delay

Last Updated 07-28-2017

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Student Advising Office: (765) 494-1771, Fax: (765) 496-3015 • Science IT, (765) 494-4488

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